Marc Staut recalled the disappointment felt by some of his CPA firm clients as they introduced new information systems about a year ago.
The project planning went fine. So did training the client firms’ professionals. The rollout may have been a bit aggressive in its scheduling, but it, too, went off without a hitch, and the new systems were in place, just waiting to be put to use.
None of the firms’ professionals touched them.
“It turned out they were just exhausted,” said Staut, the chief innovation and information officer for Boomer Consulting Inc. “They had spent so much time