Q: I booked a trip to Tallinn, Estonia, earlier this year through Otel.com. I prepaid $919 for a refundable room at the Three Sisters Hotel. I couldn’t make the trip because of the coronavirus pandemic.
Otel agreed to contact the hotel and let me know their response. After a few weeks, I contacted the hotel to ask about my refund. A representative said they had not received any payment from Otel.com. They fully supported my request for a refund.
I contacted Otel.com and asked for a refund again. I received an e-mail from Otel.com indicating the refund had been issued.