Hyatt hotel removes TV message asking for donations amid COVID-19

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Hotels are not hosting as many guests during the coronavirus pandemic — though one guest was surprised to see a solicitation for donations to the hotel in his Hyatt room earlier this week.

“I understand things are really hard for the industry right now, but for a hotel to ask for essentially free money (plus tax!) was something I’d never have expected,” Alex Kremer, of Boulder, Colorado, told USA TODAY of his stay at the Motif Seattle.

The message read: “As we all navigate these uncertain times together, please consider giving a one time gift of $25 to this hotel. This hotel will receive 100% of this contribution.”

A Hyatt spokesperson noted this was not in line with its policies. “As soon as we were made aware of the situation, we immediately investigated with the hotel and its IT provider, and the message was removed from guest room TVs immediately,” according to a statement provided by Mark Pardue, Hyatt’s SVP of operations. “We are looking into the situation further, and at this time, we believe this was an isolated situation.”

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